Today Only: $10 Off

We just launched our new web/mobile site, and we're so excited we're offering you $10 off any watch you buy today!

Use coupon code:

relaunch

at checkout.

Frequently Asked Questions



1. Are you an authorized dealer of the watches you carry? Do you carry fake or “replica” watches?

2. Do you ship internationally?

3. What does domestic shipping cost and how long does it take to arrive?

4. What does international shipping cost and how long does it take to arrive?

5. Do your watches come with a warranty?

6. Do you charge a restocking fee on returns?

7. What information do you collect?

8. How do you use my information?

9. How do I know my purchase is safe?

10. Do we disclose the information you collect to outside parties?

11. How does your 110% Price Protection work?

12. What is the difference between Quartz / Mechanical / Automatic movements?

13. Are watches really waterproof?

14. How long will the battery in my watch last?

15. What is a watch crystal?

16. Why do watches have jewels?

17. How do you change the battery in your fossil watch?

18. What are Kinetic Watches?

19. What Should I Consider When Buying a Watch?

1. Are you an authorized dealer of the watches you carry? Do you carry fake or “replica” watches?
WatchCo.com only carries watches are direct from the manufacturers with original packaging, manuals, warranty cards and serial number identification. WatchCo.com buys DIRECT from the manufacturer for ALL brands, and does not carry grey market, replicas, or anything of that nature. Every watch carried by WatchCo.com is a 100% verified new, unworn, original and authentic watch. We are also approved to display the Better Business Bureau online reliability seal. Read about what our customers are saying about us on our testimonials page.
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2. Do you ship internationally?
Yes, we ship to all countries. (except for Indonesia, Nigeria and Malaysia).
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3. What does domestic shipping cost and how long does it take to arrive?
Shipping is Free in the United States, via USPS Priority Mail. Express shipping is offered for $20. Priority Mail arrives in 2-3 business days and Express shipping is overnight to most locations.
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4. What does international shipping cost and how long does it take to arrive?
WatchCo.com charges $15 US for international shipping, and $7 US to ship to Canada. International orders will generally arrive within 7-10 business days. They can, on occasion, take longer, due to mis-routing, customs, or other small issues. 99.5% of packages have no issues being delivered internationally and WatchCo.com stands behind all purchases made internationally.
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5. Do your watches come with a warranty?
Since we buy our entire collection of watches factory direct, every single one will come with at least a 1 year warranty from the manufacturer. All watches will be shipped in the original gift box and packaging provided by the manufacturer. Many companies, like Citizen, for example, have warranties that are longer than one year.
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6. Do you charge a restocking fee on returns?
No, we do not. Many of our competitors DEDUCT 10 to 20% from your refund as a "restocking fee" if you need to return your watch -- so they make money whether you keep the watch or not. The Better Business Bureau recommends that all consumers check the return policy before making a purchase. We do not refund express shipping charges or international shipping fees as we, of course, have to pay the cost of freight.
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7. What information do you collect?
a. We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. b. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
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8. How do you use my information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To allow us to better service you in responding to your customer service requests. • To quickly process your transactions. • To administer a contest, promotion, survey or other site feature. • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
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9. How do I know my purchase is safe?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
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10. Do we disclose the information you collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information ever. The term "outside parties" does not include www.watchco.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
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11. How does your 110% Price Protection work?
If you find an item for a lower price on another web site or in a retail store, we will refund you 110% of the difference between the lower price and our price. We'll even refund the difference if we lower the price at Watchco.com! Here's how it works: a. The item must be currently available in the same style, size, quantity, and color that is on Watchco.com. b. If a web site or store, it cannot be an auction site, paid membership club or eBay Express. c. If a store, it must be a legitimate store located in the United States. d. Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference. e. The web site or retail store must be a verifiable authorized dealer of the brand in question. Here are the three easy steps to receive your refund: 1. Order the item that you want from Watchco.com. 2. Please call us at 1-800-584-1618 with your order number, and either the URL of the site where you found the item (and directions of how to find the item), or the name and phone number of the store where you found the item. 3. We will verify the information, give you a discount equal to 110% of the difference, and email you with your new total. Offer is not valid unless information can be verified by Watchco.com, Inc. Please note that this offer is valid for 10 days after you make your purchase. This offer applies to a maximum of three (3) items of any particular style per customer. Price Protection is only available for orders shipped within the United States and its Territories, and to APO/FPO addresses. We offer price protection for international orders only if the retailer with a lower price also ship to that country. Note: we cannot offer price protection on Citizen watches. As an authorized retailer we have our prices set as low as we are allowed to by Citizen of America. Any prices lower than ours are not permitted by Citizen of America.
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12. What is the difference between Quartz / Mechanical / Automatic movements?
Quartz Watches
Watches that have quartz movements are a relatively new development in watch history. Quartz crystals have a unique property in that when they are compressed or bent, they conduct a constant voltage, or pulse, on their surface. This constant voltage can be used to power quartz watches with exact precision. Rather than a wound spring (mechanical movement), quartz watches rely on a battery for their energy. The battery sends electrical energy to the tiny quartz crystal, which in turn creates a pulse at regular, constant levels. Because the pulse (also called an impulse) is extremely constant, quartz movements ensure precision timekeeping, accurate down to hundredths of a second. To convert the impulse into a steady power that can move the watch hands at regular intervals, the impulse is simply passed through a stepping motor that converts the electrical energy of the impulse into mechanical energy that is needed to run the watch. Since the early 1970's, quartz watches have become very popular, for both manufacturer and consumers, due to the fact that quartz watches are less expensive, but more accurate than mechanical movement watches and can be easily manufactured in large volumes. A watch with a mechanical movement uses the energy from a wound spring instead of a battery, and keeps time through the highly regulated release of that energy through a set of gears and an escapement. A mechanical watch must be wound periodically, ensuring that the wound spring is continually loaded to power the watch. It differs from a quartz watch in that it uses purely mechanical, instead of electronic components to keep time. A normal mechanical watch can run for about 40 hours on one full winding of the mainspring, and a few designs that can last up to 8 or 10 days are also available, but are somewhat rare, and considerably more expensive. The general design of mechanical movement watches have not changed notably in the past fifty years. But, the development of greater technology and modern materials has changed the way mechanical movement watches are manufactured. The best mechanical watches are made in Switzerland, mostly by luxury brands such as Rolex. Contrary to popular belief, many Swiss manufacturers, such as Swiss Army Watches offer very good quality mechanical watches at prices comparable to quartz watches. Automatic watches are a type of mechanical watch, except that the winding of the spring occurs automatically, every time the wearer moves his or her arm. A rotor that turns in response to motion winds the watch's mainspring, supplying the needed energy to power the watch. The obvious benefit of an automatic movement is that there is never a need to replace a battery or to wind the watch. Keeping this in mind, it is necessary to occasionally "tune up" an automatic watch to ensure timekeeping is precise.

13. Are watches really waterproof?
A watch marked as water resistant without a depth indication is designed to withstand accidental splashes of water only. Do not submerge such a watch. Higher levels of water resistance are indicated by increasingly higher acceptable depths, usually indicated in meters. 


There are a variety of ways to make a watch water resistant. All such watches use rubber gaskets or "O" rings to seal the case back. A watch with a back that screws onto the case provides a higher degree of water resistance. Some crowns (the "winding stem") actually screw into the case to further increase water resistance.

This depends on the age of the watch and the types of functions (e.g., stopwatch, chronograph applications, alarms, second hand, etc.). Most batteries will last at least two years, and often longer, under normal conditions. WatchCo.com warranties all batteries for the first year of ownership.

15. What is a watch crystal?
A watch crystal is a transparent cover which protects the watch dial. What are chronograph watches? A chronograph watch unlike standard timepieces has specific dials which can measure second, minute and hour intervals - ideal for people who require accuracy, whether it be in use by a sportsman or for usage in a working environment.

16. Why do watches have jewels?
The "jewels" in a jeweled movement watch are not the ones that you see on the outside. Polished jewel "bearings" are created for the moving parts inside the watch. If all of the moving parts were "metal on metal", the watch would wear out much sooner. Jeweled movement watches last longer and are able to go longer between maintenance.

17. How do you change the battery in your fossil watch?
Fossil watches are pressure sealed to keep out particles and moisture. WatchCo.com uses a special tool to remove the caseback, change the battery, and re-seal the watch properly. Here is a link to the WatchCo.com repair form. Send it to us and we'll take care of the rest.

18. What are Kinetic Watches?
Kinetic watches are timepieces that utilize the power from the human body to keep the watch running. WatchCo.com carries the Seiko brand of kinetic watches. No batteries are needed and you should not have to wind the watch to keep it going. Kinetic watches have oscillating weights that are turned by constant movement from the wrist. The constant movement turns into a magnetic charge in the watch and then into electricity. Kinetic watches are powered by kinetic energy.

Kinetic energy is power that the body produces through movement. The energy that the body produces through normal movement will stay constant until a negative energy is applied, such as the body stopping the movement. Kinetic energy has been converted from other types of energy. For example, the body uses chemical energy such as that gained from food, in order to make the energy needed to manufacture kinetic energy.

A big selling point with kinetic watches is their ability to save energy and their accuracy. Kinetic watches never need winding or a battery change. Kinetic watches are capable of storing energy for up to six months. Most kinetic watches have power reserve indicators that show how much power is stored within the watch.

They also have built-in sensors that tell the wearer if the watch has been inactive for at least 24 hours. If the watch senses this it will automatically put itself to sleep, which is called suspended animation. To awaken the watch you simply give it a shake of the wrist and it will automatically reset the time and the date. Kinetic watches have the ability to reset themselves even if they have been suspended for up to four years. The watch’s ability to do this gives it greater energy saving capabilities.

19. What Should I Consider When Buying a Watch?
If you are considering buying a new watch, you will find that the choices are so wide that it becomes difficult to choose the right one. It is generally best to buying a watch that suits one unique lifestyle. Luckily, WatchCo.com has thousands of watches to choose from. To help you choose the right watch, here are some things that you should keep in mind:

Why do you need a watch? Are you looking for something simple, for everyday use or do you need a dressy watch that can be worn with suits? Will you wear your watch when exercising or playing sports? Gold or two-tone watches are the most common choice to go with dressy outfits, while sport watches are made to be durable and can sometimes include rubber parts or luminous hands. On the same line, dressy watches are usually smaller and are often thin, while sport watches tend to be at least 36 mm in diameter and can be a thicker piece.

Once you have decided the purpose of your watch, your next consideration should be materials. The best, most expensive watches now in the market are made with high-tech materials such as scratch-resistant ceramics. Gold, gold-tone over stainless steel, and solid stainless steel are materials that can be found in many watches. Titanium, aluminum and plastic are often used as well to keep the weight down.

Size and weight are a matter of personal preference, as some people do not like to "feel" their watch, while others do not mind the added load. When it comes to functions and features, the truth is that most people never use anything (other than the basic time feature) in their watches except for the calendar function. A stop watch or chronograph can be useful if you are an avid runner, but other than that, most functions will just add to the price of the watch. Luminous dials are common nowadays, at least in sport and informal watches.

Price is always a major consideration when choosing a watch. WatchCo.com offers watches starting at just $55, and some of our high end models will exceed $1,000.