Established in 1993, The Watch Company has grown to four retail stores and one central ecommerce facility. Whether you shop online or at one of our Watch Co. stores, you can rest assured knowing you'll experience the same passion for all things watches and unmatched dedication to customers who share our appreciation for a high-quality, well-designed timepiece.
WatchCo.com 365-Day Return Policy
Need to return your watch? It's easy, and it's FREE! We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be happy to accept a return. Watchco.com fully refunds 100% of the purchase price on all United States orders. You can return your purchase for up to 365 days from the purchase date. Watches must be not sized and unworn in the condition you received them and in the original box.
Orders shipped Internationally may only be returned within 30 days from the date of purchase, and there will be a US$15.00 shipping and handling fee for each item returned. WatchCo.com offers an extended return policy for international orders during the holiday season. All international orders have until January 25th, 2015 to return to our warehouse for a refund.
Returning a Purchase
- Ensure the watch is not sized, has not been worn, and is in the original box.
- EVERY customer wishing to return a purchase must first obtain a Return Merchandise Authorization (RMA) number.
An RMA request be made within the standard return policy for your purchase.
- If a package arrives to us without the RMA number easily visible on the outside, it will be refused by our receiving department. (Note: Shipping charges for any non-defective returns are the responsibility of the customer.)
- All returns must have non-damaged (preferably unopened) packaging and be in new, unworn condition, containing all original documents (Instruction manuals, Warranty Cards, Watch Tags, Removed Links, etc.) otherwise, up to a 20% restocking fee could be assessed.
Shipping Your RMA:
- E-mail email@example.com to obtain an RMA number. Be sure to include your original order number.
- Package the watch, with your receipt and original packaging, write your RMA number on at least two sides, and address to:
The Watch Company
Attn: RMA Dept
1500 N. Casaloma Dr.
Appleton, WI 54913
- As soon as we receive the unworn watch in a box, we will issue a refund.
If you have any questions, please feel free to contact us at firstname.lastname@example.org or 1-800-584-1618.