Established in 1993, The Watch Company has grown to four retail stores and one central ecommerce facility. Whether you shop online or at one of our Watch Co. stores, you can rest assured knowing you'll experience the same passion for all things watches and unmatched dedication to customers who share our appreciation for a high-quality, well-designed timepiece.
We apologize, but we have closed our repair program until further notice. We apologize for any inconvenience.
In addition to selling a wide selection of major-brand watches, we also offer replacement batteries and bands along with complete repair services. To send your watch for repair, please download and complete our Watch Repair Form. Mail the form along with your credit card information or a check or money order for the appripriate amount plus $5 shipping (just one shipping fee, even if you send multiple watches) to the address below.
Quartz battery, seal/gasket lubrication and installation $14.95
Replace round plastic crystal $44.95
Replace round mineral glass crystal $49.95
Replace round Sapphire crystal $79.95
(A Sapphire crystal is strongly recommended and is highly scratch resistant.)
Replace rectangle mineral glass crystal $69.95
Replace watch clasp $29.95
Replace crown and stem $44.95
Quartz movement cleaning $89.95
Quartz movement replacement $109.95
Watch spring bar or pin replacement $9.95
Quartz movement sizing $9.95
Watch Cleaning: $89.95
a. Is recommended every 5 years or if watch is not running
b. Includes a free, new battery
c. Includes a one year warranty on work
We service all Japanese and Swiss quartz watches, and we change batteries on all watches. Please contact us toll free at 1-800-584-1618 or firstname.lastname@example.org if you have questions about your specific watch**.
The Watch Co.
Attn: Repair Dept.
4301 W. Wisconsin Ave.
Fox River Mall
Appleton, WI 54913
You may also send a watch in for an estimate. There is a minimum charge of $5 for return shipping, even if work is not performed.
* Battery replacement
When replacing batteries, The Watch Co. specializes in two very important areas: the factory-approved replacement of the cell (the watch battery) and the method of resealing the watch, including testing for water resistance. We can replace the battery on any watch, any brand, generally within a few days. We will also check the movement for proper running condition; inspect and clean the band; perform our vacuum and pressure test to ensure water resistance to the same level as from the factory.
** Questions for watch manufacturers
If you wish to contact the manufacturer directly, please use the following contact information:
(manufactured by Fossil)
(manufactured by Fossil)