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Returns and Exchanges 365-Day Return Policy

Need to return your product? It's easy, and it's FREE! We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be happy to accept a return. fully refunds 100% of the purchase price on all United States orders. You can return your purchase for up to 365 days from the purchase date. Products must be not sized and unworn in the condition you received them and in the original box.

Returning a Purchase

  • Ensure the product is not sized, has not been worn, and is in the original box.
  • EVERY customer wishing to return a purchase must first obtain a Return Merchandise Authorization (RMA) number.
    An RMA request be made within the standard return policy for your purchase.
  • If a package arrives to us without the RMA number easily visible on the outside, it will be refused by our receiving department. (Note: Shipping charges for any non-defective returns are the responsibility of the customer.)
  • All returns must have non-damaged (preferably unopened) packaging and be in new, unworn condition, containing all original documents (Instruction manuals, Warranty Cards, Tags, Removed Parts, etc.) otherwise, up to a 20% restocking fee could be assessed.
  • Orders shipped Internationally may only be returned within 30 days from the date of purchase, and there will be a US$15.00 shipping and handling fee for each item returned.

Shipping Your RMA:

  • E-mail to obtain an RMA number. Be sure to include your original order number.
  • Package the product, with your receipt and original packaging, write your RMA number on at least two sides, and address to:
    The Watch Company
    Attn: RMA Dept
    101 W. Edison Ave., Suite 140
    The Edison Center
    Appleton, WI 54915
  • As soon as we receive the unworn product in a box, we will issue a refund.

If you have any questions, please feel free to contact us at or 1-800-584-1618.